Privacy Policy

1. Introduction

RETIQLY (“we”, “us”, or “our”) operates the RETIQLY platform (the “Service”). This Privacy Policy explains how we collect, use, store, and protect information about you when you use our Service, and the choices you have regarding that information.

By accessing or using the Service, you agree to the practices described in this policy. If you do not agree, please discontinue use of the Service.

2. Information We Collect

a) Information you provide directly

When you register, subscribe, or contact us, we may collect your name, email address, company name, billing and payment information, and any messages you send us through support channels or contact forms.

b) Information collected automatically

When you access the Service, we automatically receive certain technical information, including your IP address, browser type and version, operating system, device identifiers, referring URLs, pages visited, and timestamps. We may also collect usage data such as feature interactions and session duration through cookies and similar technologies.

c) Information from third parties

If you authenticate via a third-party provider (for example, Google or Microsoft), we receive profile information that you authorise that provider to share. We may also receive aggregate analytics data from third-party analytics services to help us understand how the Service is used.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Service;
• Process transactions and send related confirmations and invoices;
• Send you service-related communications such as security alerts, technical notices, and support messages;
• Improve, personalise, and expand the Service based on usage patterns;
• Detect, investigate, and prevent fraudulent transactions and other illegal activity;
• Respond to your comments and questions and provide customer support;
• Comply with applicable legal obligations.

4. Legal Bases for Processing (GDPR)

If you are located in the European Economic Area (EEA) or United Kingdom, we process your personal data under one or more of the following legal bases:

• Consent — where you have given clear, informed consent (for example, for marketing emails);
• Contract performance — where processing is necessary to deliver the Service you have subscribed to;
• Legitimate interests — where we have a legitimate business interest that is not overridden by your rights (for example, fraud prevention and service improvement);
• Legal obligation — where we are required to process data to comply with applicable law.

5. Sharing Your Information

We do not sell your personal data. We may share your information only in the following limited circumstances:

• Service providers and subprocessors — trusted third parties who assist us in operating the Service (for example, cloud hosting, payment processing, and analytics), bound by confidentiality obligations;
• Legal compliance — when required by law, court order, or governmental authority;
• Business transfers — in connection with a merger, acquisition, or sale of assets, where your data may be transferred as part of that transaction (we will notify you before any such transfer);
• With your consent — in any other circumstance where you have explicitly agreed to the sharing.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law. When data is no longer needed, we securely delete or anonymise it. Account data is generally retained for the duration of your subscription and for a reasonable period thereafter in case of disputes or legal obligations.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access — request a copy of the data we hold about you;
• Rectification — ask us to correct inaccurate or incomplete data;
• Erasure — request deletion of your personal data in certain circumstances;
• Restriction — ask us to limit how we process your data;
• Portability — receive your data in a structured, machine-readable format;
• Objection — object to processing based on legitimate interests;
• Withdrawal of consent — withdraw consent at any time where processing is consent-based.

To exercise any of these rights, please contact us at privacy@retiqly.com. We will respond within 30 days. You also have the right to lodge a complaint with your local data protection authority.

8. International Data Transfers

Your information may be transferred to, and processed in, countries other than your own. Where required, we implement appropriate safeguards for such transfers, including Standard Contractual Clauses (SCCs) approved by the European Commission. By using the Service, you acknowledge that your data may be transferred internationally in accordance with this policy.

9. Security

We apply reasonable technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These include encryption in transit and at rest, access controls, and regular security reviews. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

10. Children's Privacy

The Service is not directed at individuals under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such data, please contact us immediately so we can delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page and, where changes are material, notify you by email or through the Service. Continued use of the Service after any update constitutes your acceptance of the revised policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: